Client Systems Ltd

Touchpoint - all organisations have their “touch points” where customers, prospects, suppliers and others encounter the organisation’s staff or presence. Our software range - Sales & Marketing, CRM and Service Management - supports these areas, helping to provide ready answers and information at the right time, every time. It does this by integrating the “front end” ie Sales & Marketing and CRM with the accounting software, Pegasus Opera and Opera II, and the post sales function of Service Management, giving access to current sales and marketing activity, sales history, account information and service performance. One integrated business system.

Overture - Sales & Marketing and CRM for Pegasus Opera and Opera II. Opera’s account and sales information can be considered to be a sub-set of the name and address database central to Overture’s operation. Multiple contacts per address are supported. Against addresses and contacts are held criteria supporting selection for marketing. These criteria also include access to sales history. Cleaning routines help to maintain the integrity of the database, against which mailing exercises and automatic generation of calls can be performed. All calls are logged in the sales diary and progressed, supporting sales forecasting; documents can be raised and recorded for full correspondence history.

CRM for Pegasus Opera 2

http://www.crm-for-pegasus-opera-2.co.uk/

Sale & Marketing for Pegasus Opera 2

http://www.sales-and-marketing-for-pegasus-opera-2.co.uk/

Empathy - Service Management for Pegasus Opera and Opera II users, fully integrated with Opera and Opera II and with our Sales & Marketing/CRM package, Overture. The system is based on a central name and address database, linked to Pegasus Opera/Opera II sales accounts where relevant. An equipment register records items at each site. Empathy’s contract (SLA) management records contracted items, with renewals and invoicing. Calls are logged in the service diary with field communication to engineers supported, and calls are progressed against response times and escalation if appropriate. Planned Maintenance is provided and costs can be entered against calls, and calls billed.

Service Management for Pegasus Opera 2

http://www.service-management-for-pegasus-opera-2.co.uk/

Field Service Engineering for Pegasus Opera 2

http://www.field-service-engineering-for-pegasus-opera-2.co.uk/

Prospero - Property Management for Pegasus Opera and Opera II users, fully integrated with Opera and Opera II and with the same “look & feel”. Although not part of the Touchpoint suite, this software provides efficient routines for recording lease details and rents, and the subsequent repetitive raising of invoices, thus supporting the tenant relationship. Meter reading and pricing are supported; a property history ledger records income and, if implemented, purchase invoice costs and service recharges, the latter being derived from input to the purchase ledger against criteria per lease. Documents raised are updated to the Opera/Opera II ledger giving full accounting facilities.

Property Management for Pegasus Opera 2

http://www.property-management-for-pegasus-opera-2.co.uk/